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Journal in the Round: Lessons in Shifting Clients' Panic to Confidence

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Join August’s Journal of Financial Planning (JFP) contributor Nick Follett, manager, fixed income at Commonwealth, and behavioral finance experts as they explore the behavioral interventions outlined in the JFP cover story and how to apply these interventions. They’ll also discuss the importance of understanding clients’ behaviors and biases in investment planning to optimize clients’ well-being and financial results. This online, interactive roundtable conversation will be moderated by Kieran Rooney, CFP®, Journal in the Round moderator and FPA member.

  • Outline various behavioral finance interventions that financial planners can take to nudge clients toward better outcomes
  • Illustrate how clients’ life stages and responsibilities may shape their concerns related to the COVID-19 pandemic

Nick Follett

Manager, Fixed Income, Commonwealth Financial Network®, Member FINRA/SIPC

With the firm since 2010, Nick Follett evaluates and selects strategies for Commonwealth’s recommended lists and shares analysis and research across all fixed income asset classes. He also assists affiliated advisers with portfolio construction, fixed income sector allocation and portfolio reviews. Follett graduated from San Francisco State University’s MBA program with an emphasis in finance, and he holds the FINRA Series 7 securities registration.

Dr. Brad Klontz, Psy.D., CFP®

Founder, Financial Psychology Institute® and Associate Professor of Practice in Financial Psychology at Creighton University Heider College of Business

Bradley T. Klontz is a founder of the Financial Psychology Institute® and an associate professor of practice in financial psychology at Creighton University Heider College of Business. He is a managing principal of Your Mental Wealth Advisors, a fellow of the American Psychological Association, and a former president of the Hawaii Psychological Association. He has partnered with organizations including Capital One, JP Morgan Chase and H&R Block in efforts to help raise public awareness around issues related to financial health and financial psychology.

Kieran Elizabeth Rooney, CFP®, EA

Director of Standards & Certification, FPSB

As Director of Standards & Certification at FPSB, Kieran Rooney, CFP®, is responsible for executing FPSB’s strategies for standards for the global profession and requirements for FPSB’s pathway and CFP certifications. Before FPSB, Rooney was a financial adviser with Boston-based Modera Wealth Management, delivering fee-only advice and tax, investment and insurance strategies to high-net-worth clients. A CFP professional and Enrolled Agent with the U.S. Internal Revenue Service, Rooney co-hosts the Financial Planning Association’s Cross-Border Knowledge Circle and moderates its Journal in the Round program. Previously, she worked for the United Nations, where she managed course creation, piloting, administration and standard-setting to ensure alignment of courses delivered in five languages to 14,000 end users in 100+ countries. 



Journal in the Round: Lessons in Shifting Clients' Panic to Confidence
Open to view video.
Open to view video.
5 Questions  |  2 attempts  |  4/5 points to pass
5 Questions  |  2 attempts  |  4/5 points to pass
Course Evaluation
7 Questions
Certificate of Completion
1.0 CFP CE credit  |  Certificate available
1.0 CFP CE credit  |  Certificate available