The secret to getting referrals and more business from clients is to know them better than anyone else. That is why client research is critical in determining advocates and possibly identifying things that need to be improved. Mike Byrnes will share best practices for all the different forms of research, including social media, surveys (qualitative and quantitative), one-on-one client interviews, focus groups and advisory boards. The goal of this presentation is to know how to create stronger client relationships and increased business.

Participants will learn how to:

establish stronger relationships with their clients

assess which research methodologies would better service clients

make improvements in business